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Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 4/17/12)

Overall Satisfaction 96.3 percent of USCCG clients expressed overall satisfaction with the firm with 80.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Supplier to major restaurant chains wanted to improve yields.

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Testimonials

"With the help of our friends from USCCG, we have turned the corner and are heading in the right direction again." – Metals Forge

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Overview

After 40 years of driving operational improvements across many Fortune 1000 companies, we know where information lives in an organization, and how to extract and put it to good use. Our business intelligence services, solutions, and frameworks accelerate your time to value by contextualizing your operational data into the appropriate set of key performance indicators for measuring and managing desired results and outcomes.

Role

We believe that technology’s role is in enabling the change process by providing timely feedback on key performance indicators to process owners, as well as providing business intelligence to management on the results of their collective efforts, to help drive and sustain improvement. Proper use of technology allows people in all roles and process measurements across all departments to be very tightly associated in a way that makes expectations visible and, therefore, more attainable and actionable.