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Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 05/06/08)

Overall Satisfaction 95.6 percent of USCCG clients expressed overall satisfaction with the firm with 82.6 percent saying they were “extremely” or “very” satisfied.

Case Histories

Kitchen cabinet manufacturer wanted to be more flexible when responding to orders.

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Testimonials

"The USCCG staff that was assigned to us in the Methodist Healthcare System, were just very professional, and obviously knew their stuff." – Jana Stonestreet, Southwest Texas Methodist Hospital

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Supply Chain Optimization

Overview

We view the supply chain as a series of strategic and operational events that begin with consumer demand for a product or service and seamlessly incorporate all the necessary process steps to satisfy that demand, including product development, planning, engineering, sourcing, conversion, warehousing, distribution, logistics, and customer service.

Basic Approach

Our basic approach typically includes the following tasks:

  • Understanding and documenting the current operating systems, tools, resources, and costs;
  • Creating value stream maps to visualize how processes function and where the opportunities are;
  • Calculating the primary measurements indicating the overall performance of the supply chain;
  • Identifying internal and external best practices to improve the current program and project management capability;
  • Generating specific skill and development modules (training exercises, blended learning, and computer-based training); and, finally,
  • Focusing on what matters most in capturing value and generating results by reinforcing the right behaviors at the point of execution.

Often, in the early stages of an engagement, we’ll help clients define their desired future state in terms of important organizational values, processes, and culture – in other words, create a new vision for their business.

Demand-driven Business Model

Competing in the 21st century requires a fundamental change in the way companies look at how they plan, source, convert, deliver, and service. That’s why we are frequently engaged to help clients convert from a traditional production-push model to a contemporary customer demand-driven business model. This transformation entails a wide variety of improvement activities, including:

  • Conducting a critical evaluation of the market demand for their products and/or services;
  • Rationalizing their product offering;
  • Planning strategically for global manufacturing capacity;
  • Creating an advanced planning and scheduling capability at various levels of operating detail;
  • Institutionalizing manufacturing and operational disciplines for optimal productivity;
  • Rationalizing their finished goods inventory and distribution network; and,
  • Implementing advanced transportation management and optimization.

Scope

We recognize that each of our clients faces a different set of circumstances and have a different set of expectations prior to considering any improvement initiative. That’s why we’ll work with you and your team to define a specific project scope and set of deliverables to ensure that we deliver compelling value - whether by transforming your entire enterprise or by optimizing areas you choose.

Our Capabilities

First and foremost, we help clients rationalize their enterprise-level supply chain processes from a customer demand perspective. This entails identifying specific areas of opportunity and determining the corresponding lost value available for recapture. We then install systems and controls to ensure that corrective actions are prioritized and implemented. Our approach uses tools and techniques to create effective linkages between each supply chain functional area.

How We Do What We Do

Using tried and proven techniques, we examine key aspects of our client’s supply chain to identify areas of waste, inefficiency, and hidden value. This involves creating detailed value stream maps of critical operational processes which are then analyzed in detail to identify nonvalue-added activities, capacity constraints, and resource imbalances. When appropriate, we use these maps to conduct high-level modeling/simulation sessions to help define optimal outcomes whenever applicable.

Then, working with and through client teams to implement process and behavioral changes, we’ll install world class operations management practices to recapture value hidden in the targeted areas of opportunity. Improvements can be compelling and range from reduced time-to-market and significantly lower inventory levels, to substantially greater flexibility and more cost-effective warehousing and distribution. Changes to any or all of these areas can favorably impact your working capital position.

How We’re Different and Better

The Value Proposition

Our reputation has been built on delivering significant returns to our clients in a team-oriented, common sense way. Our value proposition - and our ability to deliver on it - is why our clients re-engage us time and again. We understand and appreciate the importance of cash and cash management in contemporary business management, which is why we focus on five key areas of opportunity:

  • Increasing supply chain velocity (order to cash) and overall enterprise throughput;
  • Eliminating unnecessary or irrelevant products and services;
  • Reducing work-in-process and finished goods inventories (matching production with demand);
  • Improving throughput, yields, and asset utilization; and
  • Optimizing delivery processes (superior customer service).

Lean and Six Sigma

We incorporate the complementary disciplines of Lean and Six Sigma, where applicable, into every supply chain engagement we undertake as integral parts of the normal optimization process. We use Lean Transformation tools and techniques to identify and eliminate waste, improve processes, and reduce cycle time. We use Six Sigma to benchmark, measure, and track the ’as is‘ against the optimal output of a process.

Client Enabling Technologies

We use contemporary technologies to fortify our improvement efforts, ensuring that the final results are integrated, quality-assured, and easy to use. We also ensure that they remain focused on the prioritized areas based on performance measures we’ll define together.

LINCS®, Our Lean Information Control System, includes tools and software applications that facilitate real-time, fact-based decision-making across the entire supply chain. These are normally custom-configured to a client’s individual needs.

Individual LINCS modules include advanced planning and scheduling, value stream mapping, manufacturing and logistics solutions, time-phased production scheduling, process analysis and management reporting, inventory analysis, and profit optimization tools.

Used alone or in combination, these modules function as a sophisticated decision support tool kit that is adaptable, affordable, easy-to-use, and usually capable of interfacing with existing legacy systems. They offer a compelling value for your investment.

Knowledge Transfer

We believe that when stakeholders are fully involved in the change process, knowledge is transferred, ensuring that the improvements we make together will endure. That’s why we’ll use a team consisting of your people and ours to bring about rapid change for meaningful and lasting organizational transformation. As a result, your whole organization will become smarter, stronger, and leaner, which will enable you to harvest your initial investment in our consulting services several times over.

Optimizing the Whole

Frequently, optimizing the entire supply chain may require sub-optimizing some of its parts. Otherwise, it’s possible to wind up with pockets of excellence that do not work together for the good of the whole organization. We are prepared to work with you, using our supply chain modeling tools, to achieve the optimal cross-functional result for your company.

Evolving Science

In our view, the science of supply chain optimization is not static. New methodologies are constantly being developed and deployed. Similarly, new tools, technologies, and applications are becoming available nearly every day. We are committed to remain in the forefront of our profession for the benefit of our clients and will continue to bring them best-of-breed design, development, and execution.

Summary

In the final analysis, it’s always the scope, whether broad or narrow, that will determine the proper strategy, architecture, engineering, and methodology to optimize a specific company’s supply chain.

Each engagement has to be designed to meet the specific needs of our clients, their unique circumstances, history, and desired future state.

We are staffed and equipped to address any and all node(s) of the internal and external supply chain. And for those engagements where the scope may extend beyond our core competencies or resource capabilities, we employ capable alliance partners to assist us in designing and delivering state-of-the-art solutions.

Alliance Partners

Getting Started

Since 1968, we’ve helped hundreds of companies unlock hidden values throughout their organizations using business solutions tailor-made for their individual circumstances. We stand ready, willing, and able to do the same for you. Simply call us at (800) 888-8872 or send us an e-mail at gary.brown@usccg.com to schedule an exploratory discussion with one of our business development executives. There’s no obligation and we’re sure you will find any time you invest in us to be well spent. We look forward to the possibility of assisting you.