Information Management

When it comes to decision-making, today’s best performing companies are also the most knowledgeable. Whether at the strategic, financial, or operational level, they have the information they need, when they need it, to make timely, fact-based decisions.

We believe that information management is the lifeblood of any successful engagement. That’s why we focus so intently on understanding, capturing, analyzing, understanding, and making data accessible to those who need it in a timely fashion.

One of the most important services we provide is helping our clients become smarter by transforming their data, through our enabling technology, into business intelligence. One example of this is our business intelligence portal, Proxim-IT™ (pronounced ’proximity‘), which collects, aggregates, displays, and delivers operational, financial, and organizational information, securely via the internet, to any computer, phone, or PDA.

Proxim-IT provides comprehensive control over electronic content, accelerating shared business processes, facilitating better informed decision-making, and enhancing communications and enterprise collaboration. Proxim-IT can sit atop our Lean Information Control System (LINCS™), or seamlessly bolt onto, extract, and re-purpose data from most legacy systems.

For other Information Management Services, see also the Technology section.

This service is used to chart the financial performance of an organization and is essential for its success. Even nonprofit organizations must deal in a sensible way with funds they receive. However, adopting a purely financial approach for managing an organization’s performance suffers from at least two drawbacks. One is that it provides only a historical perspective, which tells us what happened, but may not tell us what is currently happening or what will happen with future business performance.

The other is that most financial measures do not consider a company’s intangible assets. It is common for the current market value of a company’s intangible assets to exceed the market value of its tangible assets. But the notion of measuring the value of a company’s intangible assets is not a commonly accepted financial reporting method.

The balanced scorecard method is a more strategic performance management system that enables organizations to translate a company’s vision and strategy into execution, typically working from four unique perspectives:

1. Financial perspective;
2. Customer perspective;
3. Business process or operational perspective; and
4. Learning and growth perspective.

In a typical engagement we tend to focus on driving business process and operational effectiveness, which allows present performance to be monitored, but the balanced scorecard also tries to capture how well the organization is positioned for the future state.

After 40 years of driving operational improvements across many Fortune 1000 companies, we know where information lives in your organization and how to best leverage it as operating intelligence. Our business intelligence services, solutions, and frameworks accelerate your time to value by discovering new ways to convert your operational data into the appropriate set of key performance indicators driving results and outcomes.

Driving results and outcomes is the fundamental goal of our Information Management practice, but enabling greater insight and visibility into ‘low hanging fruit’ improvement opportunities is only part of the journey. We couple operational effectiveness and operating intelligence to drive the appropriate actions and behaviors that, in turn, drive results and outcomes. We realize that great results and great outcomes are delivered by great people. We enable great people with world class business intelligence solutions to leverage their operating intelligence to drive great results and great outcomes.

This service prevents unauthorized overtime hours from chewing up profitability across your operation. Do you have a complex three-shift operation that makes it difficult or impossible to forecast overtime hours day-to-day? Are your human resource levels loaded with the right people and the right skill sets for the right operations, based on facts and data?

We have been developing crewing applications of all kinds for almost 40 years. So, whether you want to develop a crewing guide for a new green field operation or are looking for the right level of crewing for an operation that’s been in production for half a century or more, we have solutions and people with the right domain knowledge and expertise to understand your current crewing and resource needs. We’ll develop your ideal-state crewing application with the flexibility, agility, and enterprise scalability to drive and sustain both short- and long-term profitability.

These sessions provide you the information necessary to deal with bottlenecks in your operation. So, if you’ve invested tons of money into MRPII and ERP applications, but can’t seem to get the right level of detail at the right time to drive timely change, one of our IT Architecture and Design Sessions may be right for you.

For many years USCCG has been developing IT applications to leverage legacy data, so chances are that we can assess and discover new ways to leverage data that exists somewhere across your extended enterprise. Let us capture your current state process, and assess your IT infrastructure while designing your future state capabilities. Our Architecture and Design Sessions are facilitated by IT pros with 15+ years of experience who know how to leverage your current IT investment.

This service helps you avoid enterprise deployments that are under-scoped, over budget, or require remediation or reengineering on some level or another. Moreover, some corporations get the IT implementation right, but struggle with the change management piece that is essential to successfully drive the new procedures, behaviors, and actions in concert with the new system.

USCCG uses a proprietary rapid implementation methodology to drive complex solution deployments to maturity, thereby achieving world class levels of time to value. We accomplish our implementation goals through deep project management and subject matter expertise. Our project managers combine extensive process and operational knowledge with the contemporary disciplines and approaches of project management to drive on-time delivery of compelling value for our clients.

More than two-thirds of our business comes from extensions and referrals from satisfied clients because we continually meet, if not exceed, their expectations.

This service supports the mission-critical legacy system applications at the heart of most organizations. Failing to capture the value from legacy data is not an option in our systems integration practice. We often diagnose and troubleshoot issues in legacy applications that are providing erroneous information within an operation. This can have a ripple effect across the organization, limiting things like schedule attainment, creating excessive inventory, and delaying shipments to customers.

Our philosophy is to first make it work through exhaustive analysis, and then make it last by enabling and sustaining the operation with solutions, applications, and frameworks that can ‘bolt on’ to legacy systems to make them stronger, more agile, and more accurate. To that end, we have broad experience in connecting and integrating legacy systems through contemporary methods and approaches to leverage your organization’s technology investments.

This service allows us to deal with complex business problems. We seek to understand your business vision and dive into your business process before writing a single line of code. Our Rapid Application Development methodology will help your organization accelerate time to value by optimizing the requirements definition process through facilitated informal workshops and rapid prototyping sessions.  We use an iterative architecture, design, and development approach, with the customer’s business vision at the center of our joint process, to rapidly and cost-effectively build world-class applications and solutions, while maintaining high standards of quality and scalability.

If you’d like to learn how to unlock the value of the investment you’ve already made in technology without having to materially upgrade your existing infrastructure, it may make sense to schedule an exploratory conference call with the USCCG Business Development Executive nearest you, or call 1-800-888-8872.