Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 05/06/08)

Overall Satisfaction 95.6 percent of USCCG clients expressed overall satisfaction with the firm with 82.6 percent saying they were “extremely” or “very” satisfied.

Case Histories

Residential building products manufacturer wanted to integrate its scheduling processes to improve productivity, and on-time and complete delivery.

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Testimonials

"I needed a team to work on the floor with the guys and not sit in the front office with the director and the vice president." – Gary Failler, V.P. Engine Maintenance Center, Air Canada

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The heart and soul of our company is operations management. We specialize in business performance improvement based on making process, organizational, and cultural changes that, when properly implemented, will lead to a state of operational excellence.

Initially, we earned our reputation by rolling up our sleeves and working side-by-side with our clients to improve their production processes. Our core strengths then (as now) were identifying and eliminating waste, reducing cost, increasing productivity and throughput, improving yields, and raising quality. But a lot has changed since our founding in 1968, and our capabilities have expanded to meet our clients’ growing needs.

Today, we are just as frequently engaged to prolong the productive life span of capital assets; develop and deliver an executive management dashboard through a business intelligence portal; reduce SG & A expenses enterprise-wide; or help a private equity firm increase the value of its holdings, as we are optimizing the production process itself.

The six basic capabilities are applicable to nearly all industries we serve. They are augmented, where necessary or appropriate, with a great many other methodologies, tools, and enablers that allow us to effectively address specific industry issues and opportunities.