Satisfaction Ratings
Clients Give USCCG High Marks
USCCG Client Satisfaction Ratings (Through 05/06/08)
Overall Satisfaction 95.6 percent of USCCG clients expressed overall satisfaction with the firm with 82.6 percent saying they were “extremely” or “very” satisfied.
Case Histories
Producer of aromatics and olefins wanted to reduce labor costs.
Testimonials
"I believe the two week feasibility study is one of the distinguishing parts to the USCCG model." – Dave McDonald, Executive Vice President, OSI
Glossary
CIP-continuous improvement process: a never-ending effort to expose and eliminate root causes of problems; small step improvement as opposed to big step improvement.
COGS-cost of goods sold: an accounting classification useful for determining the amount of direct materials, direct labor and allocated overhead associated with the products sold during a given period of time.
EIP-employee involvement prototype: the concept of using the creative energy, and intelligence of all employees by treating them with respect, keeping them informed, and including them and their ideas in decision-making processes appropriate to their areas of expertise.
EOQ: abbreviation for economic order quantity.
ERP: abbreviation for enterprise resources planning.
FCS-finite capacity scheduling: assigning no more work to a work center than the work center can be expected to execute in a given time period.
HVAC: abbreviation for heating, ventilation and air conditioning.
Kaizen: the Japanese term for improvement; continuing improvement involving everyone-managers and workers. In manufacturing, kaizen refers to finding and eliminating waste in machinery, labor, or production methods.
Kanban: a method of just-in-time production that uses standard containers or lot sizes with a single card attached to each. It is a pull system in which work centers signal with a card that they wish to withdraw parts from feeding operations or suppliers.
Lean manufacturing: a philosophy of production that emphasizes minimization of the amount of all the resources (including time) used in the various activities of the enterprise. It involves identifying and eliminating nonvalue-added activities in design, production, supply chain management, and dealing with customers.
MPS-master production scheduling: the anticipated build schedule for those items assigned to the master scheduler, which in turn becomes a set of planning numbers that drives material requirements planning.
MRP-material requirements planning: a set of techniques that uses bill of material data, inventory data, and the master production schedule to calculate requirements for materials.
Pareto chart: a graphical tool used for ranking root causes from most significant to least significant.
Pareto's law: a concept developed by Vilfredo Pareto an Italian economist that states that a small percentage of a group accounts for the largest fraction of its impact, value, etc. In an ABC classification, for example, 20% of the inventory items may constitute 80% of the inventory value.
Quality at the source: a producer's responsibility to provide 100% acceptable quality material to the consumer of the material. The objective is to reduce line stoppages as a result of supplier defects.
ROI-return on investment: a financial measure of the relative return on an investment, usually expressed as a ratio of earnings produced by an asset to the amount invested in the asset.
ROP: abbreviation for reorder point.
ROQ: reorder quantity: in a fixed reorder quantity system of inventory control, the fixed quantity that should be ordered each time the available stock (on hand plus on order) falls below the reorder point.
S & OP-sales and operations planning: a process that provides management the ability to strategically direct its businesses to achieve competitive advantage on a continuous basis by integrating customer-focused marketing plans for new and existing products with the management of the supply chain.
SMED-single minute exchange of die: the concept of set up times of less than 10 minutes, developed by Shigeo Shingo in 1970 at Toyota. SPC-statistical process control: the application of statistical techniques to control quality.
TPM-total productive maintenance: preventive maintenance plus continuing efforts to adapt, modify, and refine equipment to increase flexibility, reduce material handling, and promote continuous flows.
TQM-total quality management: a term coined to describe Japanese-style management approaches to quality improvement.
WIP-work in progress: a product or products in various stages of completion, including all material from raw material that has been released for initial processing to completely processed material awaiting final inspection and acceptance as finished product.
