Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 05/06/08)

Overall Satisfaction 95.6 percent of USCCG clients expressed overall satisfaction with the firm with 82.6 percent saying they were “extremely” or “very” satisfied.

Case Histories

Increase tons produced per day while reducing operating costs.

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Testimonials

"Most consulting firms are report writers. I've found that USCCG is not. When they commit to results, you get results." – Building Products Manufacturer

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Press Room

Welcome to USCCG’s Press Room where you’ll find the very latest information on our company. Current publicity releases are filed under Releases while dated material is organized chronologically in our Archive. Current Editorial, including our quarterly newsletter, Metrics, is treated similarly. Designated Press Contacts are also available to provide additional information or answer any questions.

Releases

Current Editorial

The following articles, contributed by senior USCCG operations executives, address current issues and/or opportunities in various industries. Many of these can be downloaded and reprinted as originally published in PDF by clicking on the appropriate icons. Additional information on the processes we work and the benefits we deliver by industry can be found by clicking on Industries.

Private Equity:

Timely Visibility Improves Performance of Portfolio Holdings, By George W. Coffey, President, USC Consulting Group, LLC with Tom Klebeck, Director of Finance and Administration

Unlocking the Hidden Value in Portfolio Holdings, By George W. Coffey, President, and Tom Klebeck, Director of Finance and Administration

Lean/Technology:

Why Last Century Lean Transformation Fails in the New Millennium - Margaret Wilson, Operations Manager for Lean Technology Solutions

Food & Beverage:

Optimizing the Supply Chain - How the Poultry Industry Can Profit from Technology By James Sorbello, Poultry Industry Practice Leader

Mining:

Asset Performance Management Drives Mining Profitability : Increasing Coal Production Without Significamt Capital Investment. - Adam Aguzzi, Project Manager and Charlie Payne, Operations Manager

Boosting Performance : Adam Aduzzi, CMRP, USC Consulting Group, US, Looks at how to increase coal production without making significant capital investments.

The Money Pit by Dean J. Carrier and Joseph DiNapoli. Explore how the correct capacity planning process can improve a mine’s efficiency and increase profits.

Forest Products:

Overcoming Speed Bumps on the Road to World Class Performance by Dean J. Carrier, operations manager. Practical advice on how to first reduce, then virtually eliminate, scheduled maintenance overruns in the pulp and paper industry.

Where There’s a Mill, There’s a Way by Dean J. Carrier, operations manager. The story of how two Canadian pulp and paper mills overcame serious operational shortcomings and reduced costs to regain profitability. Plus helpful hints for the mill manager regarding planned and preventive maintenance.

Healthcare:

More FDA Intervention in Pharmaceuticals Could Be a Bitter Pill to Swallow by J. Michael Spratt, VP/senior operations manager. A commentary on how companies can address recent higher FDA standards without undue disruption to operations.

A Case for Mandatory Nursing Levels More or Less by Terence L. Maher, senior operations manager. A discussion of the implications and opportunities inherent in California’s recently enacted healthcare legislation that sets and regulates nursing hours per patient day.

Information Technology:

Enterprise Resource Planning: Boom or Bust? by Andrew P Johnson, senior project manager-Information Technology. A post mortem on three ERP installations that went wrong and good advice on how to avoid making similar mistakes when your time comes.

Maintenance:

Climbing the Ladder to World Class Maintenance Status by Joe DiNapoli, Dean Carrier and David Shouldice. Tactical advice on achieving world class status, ranking your company against world class practices, and how to get your free World Class Comparative Diagnostic audit.

Newsletter

USCCG would welcome the opportunity to keep you updated on the latest developments in the field of operational excellence. Each quarter we publish Metrics - an electronic newsletter, written for busy senior executives. Quarterly issues of Metrics are supplemented by in-depth articles, white papers, and case histories so you can learn and/or benefit from our experience at your leisure. Subscribe to USCCG Metrics.

Metrics Volume VII, Winter 2008: President George W. Coffey, and Director of Finance and Administration Thomas Klebeck, offer their insights regarding unlocking the value hidden in private equity portfolio holdings.

Download Winter Volume

Metrics Volume VII, Fall 2007: After enjoying some 25 years of strong growth, the poultry industry is facing the kind of slowdown that requires a new approach that will allow processors to maintain a competitive stance and financial stability.

Download Fall Volume

Metrics Volume VII, Spring 2007: This issue of Metrics features an interview with David Kane, USCCG Director Client Technology Services, discussing the role of technology in the delivery of consulting services.

Download Spring Volume

Metrics Volume VII, Winter 2007: This issue illustrates how an energy-from-waste company uses business intelligence to control its labor costs.

Download Winter Volume

View our Metrics Newsletter archive

We are pleased to provide these reference materials as a public service to our colleagues in business and industry. If you would like to receive them, simply fill in the information requested on the registration section of our web site. You have our assurance that we will not share your e-mail address with anyone outside our company.

We hope you’ll enjoy reading, as well as profit from Metrics, and that you will give us your feedback so we can make it even more useful for you. Thank you for your interest in USC. We look forward to welcoming you to our site again in the near future.

Archive

Press Contacts

Ronald K. Walker, Chairman & CEO @ 1-800-621-6943

George W. Coffey, President @ 1-800-888-8872

James A. Ostrosky, President @ 1-800-888-8872

Gary J. Brown, Director of Marketing @ (813) 636-4004 ext.4400 or gary.brown@usccg.com

Jack W. Korpela, Senior Business Development Executive. @ (905) 673-2600 or jack.korpela@usccg.com