Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 05/06/08)

Overall Satisfaction 95.6 percent of USCCG clients expressed overall satisfaction with the firm with 82.6 percent saying they were “extremely” or “very” satisfied.

Case Histories

Refiner of petroleum products needed to improve productivity.

SEE MORE CASE HISTORIES

Testimonials

"I believe the two week feasibility study is one of the distinguishing parts to the USCCG model." – Dave McDonald, Executive Vice President, OSI

SEE MORE TESTIMONIALS

 

Press Room: Press Releases

For Immediate Release

                                                                   

New Blog Takes Counter-intuitive Positions to Improving Hospitals and Healthcare Management

   

Compelling cases presented for healthcare to adopt new approaches to optimization

Tampa, FL, April 19, 2007 – Hospitals and healthcare administrators can learn more about improving their outcomes by logging onto a new blog site launched by USC Consulting Group Healthcare Practice Leader John D’Alesandro.

By visiting http://phlo.typepad.com/, healthcare executives can read about how to make their facilities more proactive.  On the blog, Mr. D’Alesandro, who brings to bear 20 years of experience in engineering and quality improvement across numerous industries, tackles such provocative topics as:

  • Why Manufacturing Improvement Methods Fail Hospitals
  •         
  • Why Is 85% Occupancy Considered “Full” in Most Hospitals?
  •          
  • Five Ways to Achieve Better ER Throughput
   

New blogs are posted weekly. Future subjects will include: What Hospital Wants to be the Best of the Worst?; Length-of-Stay Is a Poor Measurement; and Rapid Response Teams Don’t Equal Quality.

   

Said Mr. D’Alesandro, "Despite significant investment in best practices and improvement templates like TQM or Lean/Six Sigma, hospitals continue to struggle with safety and quality. This blog presents reasons why this is true, and suggests a new way forward."

In addition to espousing his point of view, the site links visitors to industry organizations, provides a recommended reading list, and offers an opinion poll.  Readers also have the option to comment on information provided on the site or make their own observations about the healthcare industry.

To receive the blog automatically, subscribe on the web site.

   

Contact:   Gary Brown, Marketing Director
              USC Consulting Group, LLC
              phone: 800-888-8872

gary.brown@usccg.com  

About USC Consulting Group (USCCG):  USCCG is an independent operations management consulting firm with nearly 40 years’ experience in the area of business performance improvement. It combines extensive subject matter expertise, gained in the course of successfully completing over 1,300 engagements, with enabling technology to drive and sustain superior results. The firm offers an array of services that include Six Sigma, Lean transformation, supply chain optimization, process improvement, project management, value stream mapping, training and facilitation, blended learning solutions, modeling and simulation, and world class maintenance management and reliability services. USCCG is a Microsoft Managed partner headquartered in Tampa, FL. It also has offices in Chicago, Montreal, and Toronto.

About John D’Alesandro - Mr. D’Alesandrois the healthcare practice leader for Tampa-based USC Consulting Group and is the architect of the firm’s Proactive Healthcare Logistics (PHLo™) Management System.  During his 20-year career, he has successfully designed and managed improvement programs in all aspects of hospital operations, including emergency department, bed control, operating room, critical care, nursing, case management/utilization review, discharge planning, revenue cycle management, coding, payer processes, laboratory/radiology, and ancillary support services.

Client hospitals and health systems have included HCA; Cleveland Clinic; Baptist (South Carolina, Alabama); Methodist (Texas); Catholic Health; and Vanguard. Mr. D’Alesandro also has completed a number of supply chain and strategy projects for such clients as GM, Ford Motor, Pepsi/Lipton, Domino’s Pizza, Rubbermaid, Proctor & Gamble, AT&T, and Heinz USA.

Back to Press Releases

Go to Press Release Archive