Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

National flag carrier wanted to reduce cycle times and expense at its premiere maintenance facility.

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Testimonials

"...we are going to operate effectively and USC is helping us do that." – Ed Dowling, Former Executive VP of Operations, Cleveland-Cliffs, Inc. Cleveland, Ohio

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Overview: Acute-care hospital wanted to increase revenue by improving patient throughput.

Client Profile: A 210-bed acute care facility, with 25,000 ED visits, 12 OR suites and a SNF, offering services as part of a nationwide for-profit healthcare organization.

Annual Sales: $450 million

Total Employees: 1,000

Assignment: Eliminate unnecessary delays to improve patient flow throughout the hospital.

USCCG Action Plan: Conducted an analysis and design to identify key areas for improvement. Targeted ED efficiency, bed management, case management, and OR turnaround time. Established baselines, along with measurable and achievable targets, for each area. Developed and implemented action plans for each area. Installed rigorous management operating system supported by custom-configured technology application.

Key Performance Indicators:Improved throughput by 120 patients per month. Reduced adult (non-rehab) inpatient average length of stay from 5.1 to 4.6 days. Reduced Emergency Department average length of stay from 300 to 195 minutes. Reduced turnover times between surgical cases in OR from 31 to 24 minutes. Improved on-time starts for surgical cases from 50 to 78%.

Economic Benefit: Annualized benefits to the hospital are projected at $10 million, essentially doubling its net income and yielding a 30:1 net cash return on investment in the first year.