Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Pulp producer wanted to improve mill efficiency and reduce maintenance costs.

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Testimonials

"...we are going to operate effectively and USC is helping us do that." – Ed Dowling, Former Executive VP of Operations, Cleveland-Cliffs, Inc. Cleveland, Ohio

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Overview: Poultry processor wanted to reduce unit labor costs and develop operational metrics.

Client Profile: Poultry processor supplying chicken to retail grocery and food service markets.

Annual Sales: $9.0 million

Total Employees: 70

Assignment: Decrease unit labor costs and develop operational metrics.

USCCG Action Plan: Conducted two-week feasibility study to identify and quantify benefits of potential improvements. Obtained input from personnel at all levels in the organization to help develop improvement prototypes. Used line-balancing techniques to improve productivity. Used process mapping to reduce crewing. Implemented detailed production planning and scheduling process. Installed visual floor management control process, including SPC, to improve quality.

Key Performance Indicators:Increased line run rates 20% in processing and 32% in packing. Reduced labor 8-12%, depending on product. Reduced WIP by 46%.

Economic Benefit: Client was saving at the rate of $0.800 million annually by the end of the project.