Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Open pit producer of standard and premium coals wanted to increase throughput.

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Testimonials

"You should feel proud of all you have accomplished so far. I was very impressed by, and sincerely appreciate, your efforts." – Beverage Distributor

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Overview: Manufacturer of electronic components wanted to reduce cost of finished goods.

Client Profile: Developer and manufacturer of electronic equipment for government subcontractors.

Annual Sales: $64 million

Total Employees: 400

Assignment: Improve procurement process in order to reduce material costs and improve productivity to reduce finished goods costs

USCCG Action Plan: Conducted two-week feasibility study to identify and quantify benefits of potential improvements|Obtained input from personnel at all levels in the organization to help develop improvement prototypes. Streamlined change request and certification process. Improved production planning rescheduling process. Developed and implemented simplified bid and proposal process to improve procurement. Established database to track and analyze business opportunities. Helped define requirements for new ERP system.

Key Performance Indicators:SCI (supplier cost index) improved seven-fold over previous year. Productivity improved 60% over base period.

Economic Benefit: By the end of the project, client was saving nearly $10 million per year in the cost of materials.