Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Division of one of North America's largest commercial printing companies wanted to reduce transportation costs to remain competitive

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Testimonials

"USCCG carried out a program that has produced dramatic improvement in servicing." – Railroad

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Overview: Manufacturer of fresh and saltwater fishing and pleasure boats wanted to improve key performance metrics

Client Profile: Fabricator and assembler of high-end fiberglass bass boats

Annual Sales: $250,000 million

Total Employees: 853

Assignment: Appliy problem-solving tools to correct root causes of operating problems

USCCG Action Plan: Value stream mapped existing manufacturing and material flow processes. Deployed Employee Involvement Prototype in the hull molding line to engage the workforce in the problem identification and resolution process. Designed and installed shop floor controls to monitor quality and throughput. Custom- tailored and delivered supervisory training in: assignment giving, effective follow-up, and Lean principles. Implemented continuous improvement process to effectively close the loop on corrective actions.

Key Performance Indicators:Plant productivity improved 17%. Value-added time improved 40%. Overtime hours reduced 50%. Distance traveled by line operators reduced 80%.

Economic Benefit: Client saved $1.1 million