Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Cement producer wanted to improve maintenance processes and equipment uptime.

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Testimonials

"As for Results... To date we have shown a 31 % improvement." – National Flag Carrier

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Overview: Vendor to a large Midwestern municipal water utility wanted to demonstrate compliance to incentive-laden contract.

Client Profile: A large multi-national corporation that owns, operates and maintains water treatment and wastewater treatment plants.

Annual Sales: N/A

Total Employees: 300

Assignment: Develop an automated business intelligence portal to give visibility to compliance with contract incentives.

USCCG Action Plan: Utilized iterative development approach. Documented organizational hierarchy of data contained in six legacy systems. Retrieved and integrated data using LINCS interface. Created report definitions to illustrate layout and content of required reports, data elements, and source data tags. Developed core reporting. With specification development complete, undertook significant programming initiative to write procedures to extract data from legacy systems, and import, store, and manipulate it.

Key Performance Indicators:Approximately 55 reports and their required queries were developed.

Economic Benefit: Eleven contract incentives, potentially worth $7 million annually.