Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Underground nickel and copper mine wanted to improve productivity.

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Testimonials

"Last summer, when USC Consulting Group conducted a productivity improvement study in the pot rooms to increase hot metal production. The end result was so successful that they were asked to conduct a similar study in casting." – Smelting Company

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Overview: Bathware manufacturer wanted to reduce nonvalue-added miles

Client Profile: Manufacturer of shower enclosures and whirlpool tubs wanted to reduce empty miles driven and the need to use contract carriers at a higher cost-per-mile than its own fleet

Annual Sales: >$200 million

Total Employees: 1,200

Assignment: Enhance fleet planning, increase backhaul revenue, and reduce nonvalue-added miles

USCCG Action Plan: Used system review process to gain an understanding of the current route planning process. Worked side-by-side with logistics planner and dispatcher to improve the process. Used automated data collection devices on each tractor to confirm product delivery and trigger invoicing. Used GPS to gather real time tractor location and mileage information. Used internet tools to find backhaul opportunities. Implemented planning and reporting tools to provide more realistic, multi-dimensional view of performance. Increased frequency of inter-divisional (shared) route pairings to reduce transportation costs.

Key Performance Indicators:Backhaul revenue increased >180%. Contract carrier costs reduced >80%. Empty miles reduced 15%. Internal tractor/driver utilization increased 4%.

Economic Benefit: Client saved $1.9 million.