Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 4/17/12)

Overall Satisfaction 96.3 percent of USCCG clients expressed overall satisfaction with the firm with 80.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Open pit mine wanted to improve availabilty and productivity of pit production equipment.

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Testimonials

"High energy, roll-up-your-sleeves team of professionals who not only work well with all levels of employees, but actually perform the function while teaching. Too many consultants merely talk, USCCG 'walks the talk'."

-L.C. Gutman/VP Purchasing & Logistics, Clarion Industries

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1

Overview: Manufacturer of resin-impregnated fibers needed to reduce cycle time

Client Profile: This manufacturer of resin-impregnated fibers and fabrics for the aerospace industry was failing to keep pace with the orders they had when they landed 30% more business. Past-due orders already totaled $7 million and were trending upward when their biggest customer threatened to pull his business if they didn’t deliver on time.

Annual Sales: N/A

Total Employees: N/A

Assignment: Reduce cycle times and increase throughput to make up for additional capacity that couldn’t be put on stream in the time allotted

USCCG Action Plan: Met with company managers to define the scope and objectives of a company-wide improvement project. Conducted a two–week feasibility study to identify specific opportunities for improvement in every area. Eliminated backlogs in the work centers using the concepts of Kaizen, TQM, TPM, and Lean Manufacturing. Created and displayed definitive metrics for managers and employees to review daily. Applied SMED (single minute exchange of dies) in the cleanup and changeover processes. Identified and eliminated or minimized all nonvalue - added activities throughout the plant

Key Performance Indicators:Throughput increased 30-35%. WIP inventory reduced 93%. Back orders reduced 100%. Overtime reduced 100%. Change over/clean up time reduced 70%.

Economic Benefit: Saved $3 million while working down backlog and retaining biggest clients business