A leading global producer of HVAC products
An HVAC systems supplier had just landed a potentially lucrative contract with a high-profile, big-box retailer. In order to meet the retailer’s stringent customer service requirements, the company needed to revamp its North American warehousing and distribution to support more than 2,000 stores and hundreds of installation contractors. They would also need to maintain four-hour service in all major metropolitan markets.
To simplify the process, we split the project into two phases. During phase one, we took the following steps:
Taking things a step further in phase two, we:
In the end, the number and location of facilities met the retailer’s required level of service, while minimizing cost.
in savings from improved Inventory Management
We provided our client with a dynamic modeling tool and methodology for managing inventory, logistics and delivery strategies. Using our proprietary data aggregation and analysis tool, LINCS® PAR, we helped them attain the status of preferred HVAC systems supplier with the big-box retailer. Additionally, our client saved $14 million through improved inventory management. The consulting engagement resulted in a high return on investment, and both companies went on to reach outstanding levels of customer service and satisfaction.
According to the manufacturer’s COO, “All in all, USC Consulting Group delivered an executable plan with a high probability of success.”