Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 9/22/11)

Overall Satisfaction 95.9 percent of USCCG clients expressed overall satisfaction with the firm with 81.0 percent saying they were “extremely” or “very” satisfied.

Case Histories

Venture capitalist optimizes value of a holding in anticipation of a sale

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Testimonials

USCCG has helped us stay competitive and focused on being the recognized supplier of choice." – Defense Contractor

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What We Do

Our Business Philosophy

    • Conduct feasibility study at our expense
    • Accept only those assignments where we can deliver real value
    • Rely on handshake agreement
    • Work week-to-week; get paid as we go
    • Maintain objectivity through “cost plus” fee pricing
    • Document and report progress regularly
    • Use technology to enable and sustain improvements
    • Transfer knowledge and skills
    • Do what’s right for the client
    • Meeting, if not exceeding, expectations is the best way to get invited back

Our Approach

  • Involve and train client employees
  • Upgrade management skills
  • Install and/or improve operating systems
  • Use enabling technology to drive and sustain results
  • Challenge and, if necessary, re-engineer product and process flows
  • Evaluate organizational effectiveness
  • Reclaim lost capacity and time
  • Shorten cycle times
  • Accelerate change

Why We Believe We’re Different and Better

  • We cross organizational boundaries
  • We are capable of working enterprise-wide or in any area of your choosing
  • We are long-term practitioners of Lean operations methodology, well versed in Six Sigma
  • We work on site, in partnership with your people at all levels
  • We are accountable for achieving specific financial targets
  • We implement, not just recommend
  • Our processes are proven successful
  • We achieve deeper, lasting results sooner and at attractive ROIs
  • We employ technology to enable and sustain results

Our Process

  • Discovery phase
  • Get to know each other
  • Establish dialogue
  • Understand your issues and vision
  • Meet key personnel
  • Visit facilities
  • Assemble our team
  • Review business and operating issues
  • Refer you to some of our current and/or former clients

Scoping Phase

  • Investigate areas of opportunity
  • Set priorities
  • Define overall scope of engagement
  • Create preliminary value stream maps
  • Review available data
  • Talk with key stakeholders

Analysis and Design Phase

  • Focus on selected business units, plants, or facilities as mutually agreed
  • Analyze systems and process flows
  • Observe processes real-time
  • Create detailed process maps
  • Review business trends
  • Integrate relevant data files
  • Review information systems and structure
  • Demonstrate capabilities, methodologies, and processes
  • Calculate potential financial benefits
  • Estimate associated costs and ROIs
  • Complete detailed implementation plans

Implementation Phase

  • Begin change process
  • Organize work into manageable tasks
  • Develop performance goals and metrics
  • Prototype world class techniques
  • Develop performance metrics and goals
  • Prototype and test new ways of running critical processes
  • Install world class Lean operational techniques
  • Educate, train, and facilitate
  • Leave behind tools and skills to sustain improvements

Client Benefits

  • Reduced nonvalue-added activity
  • Improved productivity
  • Better utilization of equipment and facilities
  • Reduced cycle time
  • Improved service
  • Improved quality
  • Better knowledge/control of costs
  • Reduced inventories