Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Manufacturer of disposable hospital supplies wanted to reduce inventory.

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Testimonials

"As for Results... To date we have shown a 31 % improvement." – National Flag Carrier

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What We Do

Our Business Philosophy

    • Conduct feasibility study at our expense
    • Accept only those assignments where we can deliver real value
    • Rely on handshake agreement
    • Work week-to-week; get paid as we go
    • Maintain objectivity through “cost plus” fee pricing
    • Document and report progress regularly
    • Use technology to enable and sustain improvements
    • Transfer knowledge and skills
    • Do what’s right for the client
    • Meeting, if not exceeding, expectations is the best way to get invited back

Our Approach

  • Involve and train client employees
  • Upgrade management skills
  • Install and/or improve operating systems
  • Use enabling technology to drive and sustain results
  • Challenge and, if necessary, re-engineer product and process flows
  • Evaluate organizational effectiveness
  • Reclaim lost capacity and time
  • Shorten cycle times
  • Accelerate change

Why We Believe We’re Different and Better

  • We cross organizational boundaries
  • We are capable of working enterprise-wide or in any area of your choosing
  • We are long-term practitioners of Lean operations methodology, well versed in Six Sigma
  • We work on site, in partnership with your people at all levels
  • We are accountable for achieving specific financial targets
  • We implement, not just recommend
  • Our processes are proven successful
  • We achieve deeper, lasting results sooner and at attractive ROIs
  • We employ technology to enable and sustain results

Our Process

  • Discovery phase
  • Get to know each other
  • Establish dialogue
  • Understand your issues and vision
  • Meet key personnel
  • Visit facilities
  • Assemble our team
  • Review business and operating issues
  • Refer you to some of our current and/or former clients

Scoping Phase

  • Investigate areas of opportunity
  • Set priorities
  • Define overall scope of engagement
  • Create preliminary value stream maps
  • Review available data
  • Talk with key stakeholders

Analysis and Design Phase

  • Focus on selected business units, plants, or facilities as mutually agreed
  • Analyze systems and process flows
  • Observe processes real-time
  • Create detailed process maps
  • Review business trends
  • Integrate relevant data files
  • Review information systems and structure
  • Demonstrate capabilities, methodologies, and processes
  • Calculate potential financial benefits
  • Estimate associated costs and ROIs
  • Complete detailed implementation plans

Implementation Phase

  • Begin change process
  • Organize work into manageable tasks
  • Develop performance goals and metrics
  • Prototype world class techniques
  • Develop performance metrics and goals
  • Prototype and test new ways of running critical processes
  • Install world class Lean operational techniques
  • Educate, train, and facilitate
  • Leave behind tools and skills to sustain improvements

Client Benefits

  • Reduced nonvalue-added activity
  • Improved productivity
  • Better utilization of equipment and facilities
  • Reduced cycle time
  • Improved service
  • Improved quality
  • Better knowledge/control of costs
  • Reduced inventories