Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 05/06/08)

Overall Satisfaction 95.6 percent of USCCG clients expressed overall satisfaction with the firm with 82.6 percent saying they were “extremely” or “very” satisfied.

Case Histories

National flag carrier wanted to reduce cycle times and expense at its premiere maintenance facility.

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Testimonials

"The USCCG staff that was assigned to us in the Methodist Healthcare System, were just very professional, and obviously knew their stuff." – Jana Stonestreet, Southwest Texas Methodist Hospital

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Our People

Chairman & CEO

Ronald K. Walker – Chairman & CEO

Ron Walker became Chairman and CEO of USCCG in 2006 after serving as President and CEO for six years. He is responsible for the overall growth, development, and profitability of the company, with emphasis on expanding the scope and quality of services it provides to its clients.

Senior Partners

George W. Coffey – President

George Coffey has responsibility for sales, marketing, product development, and client relations. In addition, he works closely with the investment community, including private equity and investment banking, as well as seeking and negotiating possible acquisitions to enhance USCCG’s product offerings and fuel its growth. He currently chairs the Strategic Planning Committee and is a member of the company’s Executive Board with responsibility for policy matters.

George began his career with USCCG in 1978 as a project consultant in operations. His responsibilities grew with appointments to project manager, operations manager, business development executive and regional manager/analyst.

George became a partner in 1989, an executive partner in 1995, a senior partner in 1999, and president in 2006.

James A. Ostrosky – President

Jim Ostrosky has responsibility for product development, technology, strategic alliances, and continuing education. He currently chairs the Continuing Education Committee, and is a member of the company’s Executive Board with responsibility for policy matters.

Jim has been with USCCG since 1979. He began as a project consultant and has held positions at every level in operations. He was appointed president in 2006.

Louis E. Schmitt – Senior Vice President, Director of Operations

In this capacity he has overall responsibility for implementation, delivery, and strategic planning for the operations group. He is a member of the company’s Executive Board with responsibility for all policy matters.

Lou began his career in operations at USCCG in 1972 and was promoted to his current position in 1986.

Richard W. Gross – Senior Vice President, Analysis & Business Acquisition

In this capacity, he is responsible for identifying and determining the value of potential operational improvements, putting together a team, and laying out an approach according to a predetermined schedule.

Rick, a certified ISO auditor, joined USCCG in 1981.

Executive Partners

Ted Buckles – Executive Vice President, Assistant Director of Operations

Ted Buckles is executive vice president and assistant director of operations for USCCG. In this capacity he is responsible for planning, staffing, and managing on-time and on-budget delivery of the firm’s products and services, in the course of each and every client engagement.

Ted began his career in operations with USCCG in 1988 and, after progressing through the ranks from project consultant to senior operations manager, was made a partner in the firm in 2005. Ted was promoted to his current position in 2007.

Partners

C. Michael Cunningham – Vice President

Mike Cunningham is a senior operations manager and senior regional manager. In this dual capacity, he is responsible for identifying and delivering operational improvements, at targeted ROIs, to various clients, and for acquainting prospective new clients with the depth and breadth of the firm’s services.

Mike joined USC in 1983 and won its President’s Award in 1998.

Joseph A. DiNapoli – Vice President

Joe DiNapoli is a vice president and senior operations manager. In this capacity he is responsible for managing a team that is charged with identifying and delivering operational improvements, at targeted ROIs, to various clients.

Joe joined USCCG in 1980 and won its Creative/Innovation Award in 1991.

Terence L. Maher – Vice President

Terry Maher is vice president and senior operations manager. He manages a team charged with identifying and delivering operational improvements to clients, at targeted ROIs, within a wide variety of businesses and industries.

Terry began his career at USCCG in 1975 and was its first Creative/Innovation Award winner in 1990.

Lawrence J. Morgan – Vice President

As vice president and senior operations manager, Larry Morgan is responsible for managing a team charged with identifying and delivering operational improvements, at targeted ROIs, within a wide variety of business and industries

Larry began his career in operations at USCCG in 1978. He was appointed to his current position in 1990.

David Riggs – Vice President

David Riggs is VP, senior regional manager, and senior analyst. He began his career with the firm in 1990. Since then he has worked with clients in numerous industrial sectors, including chemical, food processing, health care, manufacturing, packaging, pharmaceuticals, pulp and paper, and warehousing and distribution.

He was promoted to his current position in 2003 and made a partner in the firm in 2005.

David W. Shouldice – Vice President

David Shouldice is a vice president and senior operations manager. In this capacity he is responsible for managing a team that is charged with identifying and delivering operational improvements, at targeted ROIs, to various clients.

David joined USCCG in 1986 and has held his current position since 1999

J. Michael Spratt – Vice President

Mike Spratt is a vice president and senior operations manager responsible for managing a team charged with the responsibility of identifying and delivering operational improvements, at targeted ROIs, to various clients.

Mike joined USCCG in 1983 and has held his current position since 1995. He was made a partner in the firm in December 2000