Different and Better

Most companies profess to be different and better than their competitors and we’re no exception. In our case, our competitive advantage boils down to fundamentals: what we do, how we do it, our people, our business practices, the tools and techniques we use, and the results we achieve.

The heart and soul of our company is in operations management. We specialize in process improvement and in bringing about procedural, organizational, and cultural changes that can lead to a state of operating excellence. And while we also have strong capabilities in the strategy and information technology disciplines, the point of execution is, and will always be, our principal focus.

We are well versed in traditional and current in emerging methodologies. But, most of all, we draw on a wealth of experience acquired by completing more than 1300 successful projects for hundreds of Fortune 1000 clients since our founding in 1968. We know what works and how to use it to best advantage for our clients. That’s why we tailor our approach to every single engagement and why we so frequently exceed expectations.

We believe that technology’s role is in enabling the change process by providing timely feed back on key performance indicators to process owners, as well as providing business intelligence to management on the results of their collective efforts, to help drive and sustain improvement. Proper use of technology allows people and process measurements to be very tightly associated in a way that makes expectations visible and, therefore, more attainable.

Past experience is of little value if it isn’t available to (and through) current delivery resources. The average tenure of our senior operations people is 17 years, while their average age is 40 years. So, not only do they have experience, they’ll still be around a long time to put it to good use. Year in and year out, client satisfaction surveys continually rate our people “exceptional.”

Rather than presuming to know your business and issues well enough to propose a solution, let alone a fee, in a vacuum, we’ll first conduct an analysis to collect first-hand information from which we’ll make an educated proposal. When engaged, we prefer to work on a handshake - banking on success - rather than under a contract, guarding against failure. We stand accountable for delivering projected results every week, in the absence of which, after paying us for that week, you are free to terminate our engagement without further obligation. We take pride in doing the whole job from diagnosis to design and full implementation, which produces lasting results sooner.

Since our founding in 1968, we’ve developed a set of tools we use during the course of an engagement to first drive, and then sustain, operational improvements. These Client Technology Solutions are custom-configured for each client and engagement. We are a Microsoft-certified ISV (Independent Software Vendor) and Managed Partner.

Historically, we’ve consistently delivered outstanding results in the course of completing the vast majority of our major implementation engagements. Most become cash positive (begin to pay for themselves out of hard dollar savings) at about the midway point. We are big believers in tying the value of the operational improvements we make to our clients’ financial metrics and live or die based on the quality and consistency of the results we achieve. The fact that over two-thirds of our business stems from existing clients is testimony to how well we’ve succeeded.